Shipping policy
At Sun Jellies, we aim to dispatch and deliver your order as quickly and efficiently as possible.
Order Processing
All orders are subject to acceptance and product availability. Once your order has been placed, you will receive an order confirmation email. Please check all details carefully and contact us as soon as possible if any information is incorrect.
If an item becomes unavailable after your order has been placed, we will contact you to discuss alternative options or arrange a refund where applicable.
Shipping Services
All orders are sent using tracked delivery services.
Shipping costs are calculated automatically at checkout based on the total weight of your order and the delivery destination.
Where necessary, we may split larger orders into multiple parcels.
UK Delivery
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Tracked Delivery (1–2 working days) – £4.50
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FREE UK delivery on orders over £35
International Delivery
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Europe Tracked Delivery – from £10.00
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USA Tracked Delivery – from £12.50
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Rest of World Tracked Delivery – from £10.00
Shipping costs vary depending on the weight of your order and will be displayed at checkout before payment is completed.
Delivery Times
Delivery estimates are provided as a guide only and cannot be guaranteed.
Typical delivery times are:
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UK: 1–2 working days
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Europe: 7–10 working days
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USA: 10–20 working days
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Rest of World: 10–20 working days
Please note that customs processing, public holidays, severe weather, industrial action and other factors outside our control may result in delays.
For this reason, please allow:
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Up to 15 working days for UK deliveries
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Up to 20 working days for European deliveries
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Up to 25 working days for deliveries to the rest of the world
Please refer to the chart below for the complete list of shipping prices.
| SHIPPING PRICES | ||||
| Order weight (kg) | UK Tracked (FREE when you spend over £35) |
EUROPE Tracked | USA Tracked |
REST OF WORLD Tracked |
| 0 – 0.5 | £4.50 | £10.00 | £12.50 | £10.00 |
| 0.501 – 0.75 | £4.50 | £11.25 | £15.00 | £12.50 |
| 0.751 – 1 | £4.50 | £12.50 | £17.50 | £15.00 |
| 1.001 – 1.5 | £4.50 | £15.00 | £22.50 | £20.00 |
| 1.501 – 2 | £4.50 | £17.50 | £27.50 | £25.00 |
| 2.001 – 2.5 | FREE | £20.00 | £32.50 | £30.00 |
| 2.501 – 3 | FREE | £22.50 | £37.50 | £35.00 |
| 3.001 – 3.5 | FREE | £22.50 | £42.50 | £40.00 |
| 3.501 – 4 | FREE | £22.50 | £45.00 | £45.00 |
| 4.001 – 4.5 | FREE | £22.50 | £47.50 | £50.00 |
| 4.501 – 5 | FREE | £22.50 | £50.00 | £55.00 |
| 5.001 – 5.5 | FREE | £22.50 | £50.00 | £60.00 |
| 5.501 + | FREE | £22.50 | £50.00 | £65.00 |
Import Duties & Taxes
Orders delivered outside the United Kingdom may be subject to import duties, taxes, customs charges or handling fees.
These charges are determined by your local customs authority and are the responsibility of the recipient.
We recommend contacting your local customs office for further information before placing your order.
Delivery Restrictions
Unfortunately, we do not currently ship to:
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Africa
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Central America
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China
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Hong Kong
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Hungary
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Mexico
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Middle East
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South America
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Turkey
Questions
If you have any questions regarding delivery, please contact us at hello@sunjellies.com.