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Shipping & Returns

DELIVERY

Coronavirus Update
Please allow extra time for deliveries due to the ongoing impact of Coronavirus including social distancing requirements and staff absences slowing things down within the our warehouse and the delivery network.

Estimated Timeframes
UK Standard 2-3 working days
UK Next Day 1 working day
Europe 7-10 working days
Rest of World 10-20 working days

(Please note these timeframes are estimates only and cannot be guaranteed. Shipping times can fluctuate daily and vary greatly between countries. Extenuating circumstances can also greatly affect delivery times e.g. global pandemic, holidays such as Christmas)

Shipping Services & Costs

We use Royal Mail Tracked services for all deliveries, except Next Day Delivery (UK only), which is by courier. Shipping costs are calculated on package weight and destination. You will be able to select your shipping service at the checkout. We may split your order into multiple packages if it exceeds 2kg.

UK Standard Tracked £4.50 GBP – FREE when you spend over £35
UK Next Day Delivery £7.00 GBP – order before 12.30pm GMT
Europe Tracked starts from £10.00 GBP
USA Tracked starts from £12.50 GBP
Rest of World Tracked starts from £10.00 GBP

Please refer to the chart below for the complete list of shipping prices.

SHIPPING PRICES
Order weight (kg) UK (tracked)
(FREE when you spend over £35)
EUROPE
(tracked)
USA
(tracked)
REST OF WORLD
(tracked)
0 – 0.5 £4.50 £10.00 £12.50 £10.00
0.501 – 1 £4.50 £12.50 £17.50 £15.00
1.001 – 1.5 £4.50 £15.00 £22.50 £20.00
1.501 – 2 £4.50 £17.50 £27.50 £25.00
2.001 – 2.5 FREE £20.00 £32.50 £30.00
2.501 – 3 FREE £22.50 £37.50 £35.00
3.001 – 3.5 FREE £22.50 £42.50 £40.00
3.501 – 4 FREE £22.50 £45.00 £45.00
4.001 – 4.5 FREE £22.50 £47.50 £50.00
4.501 – 5 FREE £22.50 £50.00 £55.00
5.001 – 5.5 FREE £22.50 £50.00 £60.00
5.501 + FREE £22.50 £50.00 £65.00

Import Duties & Taxes
If your delivery address is outside the UK you may have to pay import taxes which are your responsibility and you should contact your national customs office for more details.

Country Exclusions

Unfortunately we do not currently deliver to the following countries
AFRICA
CENTRAL AMERICA
CHINA
HONG KONG
HUNGARY
MEXICO
MIDDLE EAST
SOUTH AMERICA
TURKEY

RETURNS

Coronavirus Update
Due to the ongoing impact of Coronavirus including social distancing requirements and staff absences please allow extra time for your return to be processed by our warehouse.

We happily accept returns within 30 days of receiving your order (exchange only on sale items). Please complete the Returns Form enclosed with your order and put inside your package with the item to be returned. Returned goods must be in brand new condition. The cost of returning the items is your responsibility.

UK Returns
If you live in the UK we will send the exchanged items back to you for FREE (first exchange only, excluding sale items).

International Returns
The cost of returning the goods is your responsibility. If returning items from outside the UK please clearly mark your package RETURNED GOODS. Also include the words RETURNED BRITISH GOODS on the customs declaration to prevent any import charges being incurred. Returned items that incur an import charge may not be accepted and may be returned to the sender. If we have to pay any import charges then we reserve the right to deduct these costs from any refund due.

Please return your package to

Sun Jellies c/o Sussex Transport Ltd
RETURNS
91 Marlborough Road
Lancing Business Park
Lancing, West Sussex, BN15 8SU
United Kingdom

We aim to process your request within 14 working days of receiving your return.

Our returns policy is in addition to your rights under the European Consumer Protection (Distance Selling) Regulations which allow you to return items within 14 days.

If there appears to be a problem with an item you have received, please contact us hello@sunjellies.com within 7 days of receiving it with your order number, name and details of the problem so we can review the matter. A photo is necessary to confirm any faulty items.