Search

FAQ's

Once the order has been successfully placed an order confirmation is automatically emailed to your email address. We will send another email with tracking once your order has been shipped. If you did not receive either of these emails please first check your junk/spam folder and then email hello@sunjellies.com

Sun Jellies has an online store but not a physical store. You can browse the complete range of Sun Jellies bags online, plus our original French jelly shoes. We ship worldwide.

We aim to dispatch your order within 1-3 working days of receiving the order. You will receive an email from us with a tracking number to let you know when your order has been shipped.

Sizes vary between manufacturers so please read our size guide for instructions on how to choose the right size for you.

If we haven’t yet shipped the order then it may be possible to change it. Please email hello@sunjellies.com with your order number and details of the changes you require. We will reply to your e-mail to confirm if the change has been possible.

The best way to find out when a product is restocked is to email us at hello@sunjellies.com or submit an enquiry

The colour of your goods may vary slightly from the images on our website due to differences in screen settings, internet browsers, monitor colour contrasts etc. Whilst we have made every effort to ensure that the colours are displayed accurately these images are for illustrative purposes only and should be used as a guide.

British Pound Sterling (GBP), US Dollars (USD), Euros (EUR), Australian Dollars (AUD).

Credit Card via Stripe, PayPal

The shipping timeframes on our website are estimates provided by the carriers we work with and are not guarantees. We do our best to deliver as quickly as possible but occasionally delays may occur that are outside our control, such as customs clearance hold ups or a back log of post (especially at Christmas time). Please email hello@sunjellies.com if you have a delivery question.

Yes, you will receive an email with tracking once your order has been shipped.

Please email our customer care team hello@sunjellies.com

We try to keep our prices very reasonable so no, we don’t have regular sales but when we do they are fantastic deals! Sign up below to receive our email newsletter and you will be one of the first to know when we have a sale!

Enter the discount code at the checkout to receive your discount.

Should there appear to be a problem with an item please contact us within 7 days of receiving the item. Email hello@sunjellies.com with your order number, name and details of the problem. Please be sure to attach a clear photo so we can see what you are reporting.

No problem. We happily accept returns or exchanges within 30 days of your purchase. Please read our Shipping & Returns page for more information.

Oh no! If you have received the wrong item/size or anything is missing from your order please contact us straight away at hello@sunjellies.com so we can rectify this for you.

Sun Jellies bags are made from 100% recyclable LDPE. Méduse shoes are made from 100% recyclable PVC.

Sun Jellies bags are made in Thailand. Méduse jelly shoes are made in Morocco and France.

Sun Jellies bags are made of LDPE which is number 4 in the recycling triangle. Meduse jelly shoes are made of PVC which is number 3 in the recycling triangle. Please contact your local authority regarding what is recyclable in your kerbside collection, or contact your nearest recycling depot.

We care about our environment. Our bags and shoes are not single use products, they are designed to last and in fact there are so many ways you can use a Sun Jellies bag without it deteriorating and requiring replacement, you could say it is a sustainable item to have in your home.

Our products are not the type of items that end up in the ocean or on beaches. Most of the plastic pollution in the ocean starts out on land, blowing from waste bins and landfill sites into rivers or sewers, then flowing out into the sea. It also comes from our clothes in the form of tiny “microplastics” which go down the drain when we wash synthetic clothing. And finally, abandoned, lost or discarded fishing equipment is a major contributing factor of plastic pollution in our oceans (source https://www.greenpeace.org.uk/news/why-is-there-so-much-plastic-in-the-ocean/).

 

We occasionally work with influencers who share the Sun Jellies vibe. Please email hello@sunjellies.com with your media kit.

Are you looking to bulk buy for a special event? Please provide the following information and send to hello@sunjellies.com:
• Business Name
• Invoice and Shipping Address
• Contact details (first and last name, telephone number and email address)
• Purpose of bulk order (e.g., VIP gift bags, hen’s party, Christmas hamper etc)
• Any relevant additional information such as preferred style, size and colours.
Please ensure you include all of this information so that we can respond correctly and in a timely fashion.